At Oliver Paths, we strive to provide high-quality Travel Accessories, Hiking Gear, Luggage, and Travel Tech to our customers worldwide. If you are not satisfied with your purchase, we offer a return and refund policy under the following terms.

1. Returns Eligibility

  • Items must be unused, in their original packaging, and with all included accessories.
  • Returns must be initiated within 14 days from the date of delivery.
  • Certain items, such as personalized, perishable, or clearance products, are non-returnable.
  • We do not accept returns for items that have been damaged due to misuse, wear and tear, or mishandling.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us at [[email protected]] within 14 days of receiving your order and provide your order number and reason for return.
  2. Our support team will provide you with return instructions and an address for returning the product.
  3. You are responsible for return shipping costs unless the item was damaged or defective upon arrival.
  4. Once we receive and inspect the returned item, we will process the refund.

3. Refund Process

  • After receiving your returned item, inspection will take 3-5 business days.
  • If approved, the refund will be issued via cash.

4. Exchanges

  • If you received a defective or damaged product, you may request an exchange within 14 days of delivery.
  • Exchanges are subject to product availability. If the item is out of stock, a refund will be issued.

5. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, please check with your bank or payment provider.
  • If the issue persists, contact us at [[email protected]], and we will assist you further.

6. Contact Us

If you have any questions about our Refund & Return Policy, please reach out to us at [email protected].